Rescheduling & Cancellation Policy
We want EVERY ONE to have a great experience with us!
We understand that life happens and we would like for everyone to try our pottery experience. So with that, whether you are needing to cancel within 24 hours of your reservation due to an emergency or something unexpected has come up, we are more than happy to reschedule you for a future date. A full refund is available up until 24 hours before the scheduled reservation.
Pottery Completion timeline
We will notify you when your pottery is ready for pickup (usually 2-4 weeks after your experience) via text* or email
*SMS Terms and Conditions
By opting in, you agree to receive recurring service-related text messages from The Kreative Kiln. Messages may include class or appointment updates, pottery pickup notifications, and responses to customer-service requests. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for assistance.
Mobile information, including phone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers only as necessary to provide our messaging and business services. SMS consent is not shared with third parties for their own marketing purposes.
Carriers are not liable for delayed or undelivered messages. Questions may be sent to thekreativekiln@gmail.com. See our Privacy Policy for information about how we collect and use your information.